A leading international logistics company relies on robotic process automation to increase efficiency
A global logistics company was faced with the challenge of making manual and time-consuming processes more efficient. Increasing demographic change and the need to reduce costs led the company to take its first steps towards robotic process automation (RPA) in 2017. From 2018, amotIQ solutions was integrated into the logistics division as a partner and also took over the development of RPA solutions in 2020. Since 2021, amotIQ solutions has also been responsible for the maintenance of all RPA processes – a significant success for both sides.
The challenge: manual processes and high costs
Before the introduction of RPA, numerous administrative processes were carried out manually. This not only led to a high expenditure of resources, but was also prone to errors. In particular, the processing of recurring IT-based processes such as data entry, form processing and report generation took up a lot of time. The challenge was to make these activities more efficient without having to significantly change the existing IT structures.
The goals: Reducing manual work and cutting costs
The implementation of RPA by amotIQ solutions was intended to increase efficiency and reduce the manual workload. The automation of repetitive activities should not only lead to cost savings, but also reduce the susceptibility to errors. In addition, the use of RPA was to ensure consistently high quality.
The solution: RPA as a holistic approach
amotIQ solutions was initially engaged as a development partner. The company quickly established itself as the preferred partner due to its high level of specialist and process knowledge and its convincing price-performance ratio. The RPA implementation took place step by step:
- 2017: First steps with RPA
- 2018: Integration of amotIQ solutions into the logistics area
- 2020: Takeover of RPA development by amotIQ solutions
- 2021: Responsibility for RPA maintenance
Implementation: Close cooperation and technological expertise
By working closely with the company, amotIQ solutions was able to develop customized solutions that seamlessly integrate existing processes. With a team of five specialized employees, the entire RPA range was covered – from maintenance and consulting to development and testing. amotIQ solutions’ extensive process knowledge in the logistics sector was a decisive success factor, as no extensive familiarization with the internal processes was required.
Results: Increased efficiency and sustainable process optimization
The introduction of RPA brought the company a number of benefits:
- Savings of over 50 full-time positions thanks to the automation of recurring tasks
- Faster provision of products thanks to optimized workflows
- Relief for sales and administrative departments
- Consistently high process quality
- 24/7 availability of automated processes
The significant cost savings and efficiency gains confirm the success of the collaboration with amotIQ solutions.
Outlook: Long-term partnership and continuous optimization
The successful implementation of RPA has enabled amotIQ solutions to establish itself as a long-term partner. The ongoing maintenance and further development of the automation solutions ensures that the company continues to benefit from the advantages of digital transformation.
Conclusion: amotIQ solutions as a strategic partner for RPA excellence
The introduction of RPA impressively demonstrates how significant improvements in efficiency, quality and cost reduction can be achieved through the targeted use of automation technologies. With amotIQ solutions as an experienced partner, the company was able to successfully implement the transformation and achieve sustainable optimization of its processes.
